Privacy Policy

Elyse & i - luxe handbags* Privacy Policy

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This Privacy Policy (together with our Website Terms & Conditions) describes how your personal information is collected, used, and shared when you visit or make a purchase from elyseandi.com (the “Site”).  By using our website elyseandi.com you are accepting and consenting to the practices described in this policy.

Personal data/information we may collect from you
i)When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.  Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


Elyse & i uses Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are store on the users’ computers.  The information generated relating to our website is used to create reports about the use of the website.  Google will store and use this information. Google’s privacy policy is available at www.google.com/policies/privacy

ii) Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

iii) If you contact us, we may keep a record of that correspondence. If you send us personal information which identifies you via email, we may keep your email and email address.

iv) If you sign up to an online competition, sign up to our newsletter, sign up to marketing in order to gain access to promo codes then we will collect your first name and email address.  We use third parties Privy Inc. and Mailchimp for pop up, landing pages, to securely store all of our customer contact information and to send out marketing emails to customers from time to time.  Your data will only be used for the purposes indicated when you submit the data or as detailed under this privacy policy.  You can choose to ‘unsubscribe’ from any of our marketing emails by following the ‘unsubscribe’ link at the bottom of the email. Alternatively you can email us directly at love@elyseandi.com to asked to be removed.

You can find the privacy policies of:
Privy Inc. here: - https://privy.com/privacy-policy/
Mailchimp - https://mailchimp.com/legal/privacy/

v) Offline data - you may sign up to a newsletter by completing a form at an offline event or tradeshow.  We keep this contact information in our Mailchimp secure account.  All written forms are subsequently destroyed.  Your data will only be used for the purposes indicated when you submit the data or as detailed under this privacy policy.  You can choose to ‘unsubscribe’ from any of our marketing emails by following the ‘unsubscribe’ link at the bottom of the email. Alternatively you can email us directly at love@elyseandi.com to asked to be removed.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

WHERE WE STORE YOUR DATA


1) SHOPIFY - Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


2) MAILCHIMP - We use Mail Chimp to store our customer details and details of people who have consented to receive marketing from us outside of signing up as a result of purchasing goods from our store. Mailchimp’s servers are located in the United States. Because MailChimp certifies to the Privacy Shield framework, they can lawfully receive EU data.


PAYMENT SERVICES
Our store uses (1) payment gateways that the customer may choose: Paypal Express Checkout. Paypal Security Paypal stores and process your personal information on our computers in North America, Asia, Europe and elsewhere in the world where our facilities are located. The term "personal information" is used to describe information that can be associated with a specific person and can be used to identify that person. Paypal does not consider personal information to include information that has been made anonymous so that it does not identify a specific user. Paypal protects your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards Paypal uses are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.

(2) secure payment gateway Stripe Inc - all pages, content, credit card, and transaction information is protected by the same level of security used by banks. Shopify is certified Level 1 PCI compliant.  You may find the Stripe privacy policy here: https://stripe.com/sg/privacy
COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

SENSITIVE DATA
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at info@elyeseandi.com


SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.  We do not sell, trade, or otherwise transfer to third parties your personally identifiable information.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS
The Site is not intended for individuals under the age of 13 years of age.

GOVERNING LAW
This Policy and your use of this website shall be governed in all respects by the laws of Singapore.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at love@elyseandi.com or by mail using the details provided below:

* Elyse & i - luxe handbags (owned by Atelier-Cheetham UEN: 53215492D)
[Re: Privacy Compliance Officer]
15 Greenmead Avenue  Singapore  SG 289407 - tel: +65 9660 5235
LAST UPDATED: 25 May 2018

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