Dear Valued Customers!
As travel restrictions ease in Singapore I am looking forward to making a much longed for trip back to Europe this Christmas time. Elyse & i is a small business so as a consequence we will have restricted shipping during this time frame. Kindly take note of the following :-
MODES OF SHIPPING
Shipping costs have risen considerably during the pandemic and shipping times can take much longer especially for overseas (outside of Singapore). So we urge you to get organised!!! Our 'default' mode of shipping is either Singpost or DHL eCommerce using a a recorded mail where you are given a tracking reference to follow the progress of your package.
Delivery within Singapore is either via courier or hand-delivered and orders are dispatched within 1-2 days. At present, packages are taking around 1 week to 10 days to the rest of Asia, around 2-3 weeks to Australasia and 3/4 weeks to reach Europe, UK or USA by recorded mail.
If you would like a bespoke price for using a faster courier then send us an email after you've placed your order and/or leave us a comment in the NOTES section of your order to request a courier upgrade. We will then confirm the extra cost to send by a faster delivery and send a link to pay accordingly before the parcel is sent.
Beyond the pandemic delays to shipping Christmas but might incur delays if the recipient country has delays due to the volume of postal deliveries before Christmas. Please contact us to opt for a courier delivery to guarantee arrival before option Christmas.
Overseas Orders (not Singapore) - ORDER DEADLINES
Cut Offs for parcels SENT WITH DEFAULT TRACKED POST to Europe/UK/USA that should arrive in time for Christmas - Tuesday 23rd November 2021, 12pm
Cut Offs for Parcels SENT BY BESPOKE COURIER CHARGE to Europe/UK/USA that should arrive in time for Christmas - Wednesday 1st December 2021, 12pm
- Cut Offs for Parcels SENT WITH DEFAULT TRACKED POST to Australasia, Asia that should arrive in time for Christmas - Monday 29th November 2021, 12pm
- Cut Offs for Parcels SENT BY BESPOKE COURIER CHARGE to Australasia, Asia that should arrive in time for Christmas - Monday 5th December 2021, 12pm
SINGAPORE DELIVERIES :-
With the exception of bespoke items, orders are usually delivered within 1-3 working days. From December 7th 2021 onwards until January 11th, the delivery time take longer to 3-4 working days. Please also note the following deadlines:-
Thursday 16th December - delivery to doorstep by courier or hand delivered (contact less) to arrive before Christmas
- Orders made between 16 December and January 5th will be dispatched after January 6th.
Bespoke Enzo Headbands - cut-off for bespoke Enzo headbands (save for any that might be 'ready-made' in stock) - Wednesday 1st December. Orders made after this time will be deliverable from January 15th 2022.
CHRISTMAS OFFICE CLOSURE - our office will be closed from 4pm Thursday 16th December until January 6th 2022. All orders taken in between these dates will be dispatched from January 7th 2022, onwards.
Thank you for your consideration and wishing everyone a festive period!