1. How do I order a product?
2. Do I need to set up an account to place an order?
3. How can I pay for my order? Can I pay with a credit card?
4. How do I know if my order was successful?
5. Which countries do you ship to?
6. What are the shipping charges? What is the posting procedure?
7. When will my order be delivered?
8. Can I change my order once it has been placed?
9. What if I do not like the order? Can I return it? What is the process for making a return?
10. Do you have a wholesale division?
11. I've forgotten my password - what should I do?
12. Is my personal information kept private?
13. Acceptance of our terms and conditions
1. HOW DO I ORDER A PRODUCT?
Simply click on the product you like, add the Quantity of each item you’d like to order and then click on the ADD TO CART button. You can carry on ordering other products from the website and when you are ready, just click on the CART icon which you can find at the top right of the page.
You can also review the items in your cart by before clicking on 'CHECKOUT' to complete your order.
2. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You can shop at Elyse & i without creating an account.
However, register with us and you'll be able to track your orders, review past purchases and save your address and card details for your convenience.
Elyse & i account members can also look forward to benefits and special promotions in the future.
3. HOW CAN I PAY FOR MY ORDER? CAN I PAY WITH A CREDIT CARD?
Once you have ordered online you can pay securely with all major credit cards using Paypal, Google Pay, Apple Pay or Shopify pay. Cheques, cash on delivery and postal notes are not acceptable payment methods.
Payments are taken in Singapore dollars. You can use the currency picker from the top left bar to see the approximate conversion to USD, EUR or GBP before purchasing.
After selecting how you would like pay and payment has been taken you will receive an email confirmation. Please note that if you have any special requests, then please do put these in the SPECIAL INSTRUCTIONS section before checking out. You can also email us to advise us separately of your request.
4. HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL?
Once your order has been submitted, you will receive an email confirmation that contains your order number and purchase details. A separate email will be sent to notify you once the order has been shipped. If you create an account with us prior to checkout, you can log into your account and check the status of your order.
5. WHICH COUNTRIES DO YOU SHIP TO?
Elyse & i ships to the following countries:
- China Peoples Republic
- Hong Kong
- South Korea
- Dubai - United Arab Emirates
- Saudi Arabia
- New Zealand
UK & Europe
- United Kingdom
USA & Canada
6. WHAT ARE THE SHIPPING CHARGES? WHAT IS THE POSTING PROCEDURE?
Deliveries within Singapore are free with an order value of 60$SGD. Please allow 3-5 days for delivery. A signature is required upon delivery and Elyse & i will send the customer the relevant tracking number so that you can keep a note of your shipment.
Rest of the World (Standard Shipping)
Postal charges are displayed online and vary according to the size and weight of each product purchased. Please allow 4-14 days for delivery (dependent on region). Please note that for any item that is to be shipped to countries outside of Singapore, this may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for paying all Import Fees. If a shipment from Elyse & i is refused, you will be responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Elyse & i in Singapore. This amount will be deducted from your merchandise refund.
A contact number must be provided and a signature is required upon delivery. Elyse & i will send the customer the relevant tracking number so that you can keep a note of your shipment.
To ensure you receive an accurate quote for expedited shipping, please email us directly at email@example.com with details of your order and duration by which you wish to receive the item.
COVID-19 DELIVERY DELAYS - as a result of the global Covid-19 pandemic, there may well be delays to your shipping. Deliveries within Singapore during the period April 8th 2020 to May 4th 2020 will be made either with prepaid Singpost Smartpac packaging which are delivered to your mailbox OR by a trusted courier who are using appropriate levels of social distancing when making deliveries. Signatures on arrival can be facilitated by the courier themselves. For overseas orders, we will always send packages using a trackable, recorded mode of postage. There may be delays in receiving your order due to these unprecedented circumstances. Please contact us directly if you would like to pay a surcharge for a different, quicker mode of delivery, if available.
7. WHEN WILL MY ORDER BE DELIVERED?
We aim to have your order shipped, 3-5 days of receiving the order and the clearing of payment. We will always try to deliver as soon as possible after your order is received. Elyse & i delivers to within 7-14 day after receipt of payment. You can track your parcel by following the tracking number provided.
Covid-19 update - please see point 6 regarding knock on delays in delivery due to the coronavirus pandemic.
8. CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?
If your purchases have not already been prepared for shipping then we can amend your order after it has been placed. To check on the status of your order simply email us directly with your order number at firstname.lastname@example.org with any changes.
9. WHAT IF I DO NOT LIKE THE ORDER? CAN I RETURN IT? WHAT IS THE PROCESS FOR MAKING A RETURN?
Upon the date that you take receipt of your goods Elyse & i provides a 14 day "no-quibble" guarantee in which to return those goods for an exchange or refund. Bespoke or Pre-order pieces are not eligible for a refund unless deemed faulty. Shipping costs are not refunded.This provision does not affect your statutory rights under the Consumer Protection Regulations (Distance Selling). Further details of these rights are available from your local Trading Standards Advice Bureau.
Refer to our Shipping & Returns page for our full returns policy and procedure.
Covid-19 update on returns - due to the lockdowns of many countries and Singapore, we are extending our returns policy to 30 days as long as the goods remain in the perfect condition you received them in and in their original packaging. You must follow the returns process by emailing us at email@example.com with your order reference, reason for returning the item and estimated date of return before sending the item back to us.
10. DO YOU HAVE A WHOLESALE DIVISION?
Over the years, Elyse & i has been snapped up by some of the world's most prestigious stores including including Galeries Lafayette, La Maison Simons, Tara Jarmon, Axara-Paris, Gallarada Gallante, United Arrows, Baycrews and many more fabulous boutiques & shops in the UK, Europe, Japan, Canada & the US.
If you would like to know more about stocking our range please contact us on the following email firstname.lastname@example.org
11. I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
To re-set your password, follow the 'FORGOT YOUR PASSWORD' instructions on the SIGN IN page.
12. IS MY PERSONAL INFORMATION KEPT PRIVATE?
13. ACCEPTANCE OF OUR TERMS AND CONDITIONS
Once you have placed an order with Elyse & i it is deemed that you have read, understood and accepted Elyse & i s terms and conditions. Upon an order being accepted by Elyse & i you will receive an email confirming your purchase. Elyse & i reserves the right to refuse orders.